Privacy policy
Last updated: 12 November 2026
This policy explains what personal information Hair Repair Club collects when you book an appointment through this website, what we do with it, and your rights.
Who we are
Hair Repair Club is responsible for your personal information.
What we collect
- When you book: your name, mobile number, email address, the appointment you choose, and anything you write in the booking note, such as details of your hair system.
- When you come in: notes about your hair system (for example the base, colour and how it’s attached) and your appointment history, so we can look after it properly.
- Your scalp or skin: if you tell us about a sensitivity or condition, we only use it to look after you safely, and only the people who need it can see it.
- If you message or call us: what you tell us.
- On your device: only if you tick “Remember my details on this device”, your name, mobile and email are saved on your phone or computer, so you don’t have to type them again. See our cookie policy.
How we use it, and why we’re allowed to
| What we do | Our legal reason |
|---|---|
| Take, confirm, change and remind you about your booking | To provide the appointment you asked for (our contract with you) |
| Keep notes about your hair system and past visits | Our legitimate interest in giving you consistent, careful work. Ask us and we’ll delete them |
| Use anything you tell us about your scalp or skin | Your explicit consent, given when you tell us. You can withdraw it at any time |
| Let you know when you’re due a maintenance visit | Our legitimate interest in looking after your system. Tell us and we’ll stop |
| Keep records and accounts | The law requires it (tax rules) |
Who we share it with
We never sell your information. We only share it with companies that help us run the booking system, and they may only use it on our instructions:
- Vercel, which hosts this website and booking system
- WhatsApp, if you choose to message us there
We may also share information if the law requires it, or with professional advisers such as our accountant.
If your information leaves the UK
Some of these providers are based outside the UK, for example in the USA. Where your information is sent outside the UK, it’s protected by UK-approved safeguards, such as the UK-US Data Bridge or the ICO’s international data transfer agreement.
How long we keep it
- Booking requests that don’t go ahead: 2 years, then deleted
- Client records, appointment history and accounts: 6 years after your last appointment, because tax law requires it
- If you ask us to delete your details sooner, we will, apart from anything the law makes us keep
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that’s wrong or incomplete
- ask us to delete your information
- ask us to limit or stop using it, or object to how we use it
- ask for a copy in a format you can take elsewhere
- withdraw your consent at any time
To use any of these rights, ask us in person or when you message us. It’s free, and we’ll reply within one month.
Complaints
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.